Other Resources

This important industry research allows unique insight into how high performing agencies operate across the United States.

Learn more about the Best Practices products.

To be the best, you study the best.

224 of the top agencies in the country (in each of the six revenue categories) agree to open their operations and financials to the Study. Through extensive questionnaires, interviews, analysis of financials and on-site visits, patterns emerge. Although any agency has unique ways of operating and approaching its chosen marketplace, the research discovers definite “best practices” all successful agencies pursued.

To guarantee the information and statistics are as fresh and accurate as possible, ongoing updates to the information from the original study are compiled annually, with a full new study completed every three years. The study findings form the foundation for all the IIABA Best Practices tools, whether seminar, publication or online resources.
Best Practices subject matter includes:
  • Customer Service
  • Perpetuation
  • Agency Benchmarking
  • Producer Contracts
  • Hiring, Training Producers
  • Sales and Service Staff
  • Compensation/Productivity
  • Tax Issues & more.

Big "I" University users sometimes need answers to questions that they can't find in the Research Library, via classes or just need another opinion. In such instances, we have a faculty of experts who can usually answer, or find an answer, to your questions.

The VU faculty has responded to well over 50,000 questions ranging from insurance coverage and claims problems to compensation and agency valuation questions and are often content providers for the VU. 

Learn more about the power and expertise behind the VU through the faculty biographies.

Below are more important links:
Agency Management
Insurance Articles
Featured Resources
VU Newsletter

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ACT's mission is to bring the stakeholders in the independent insurance agency distribution system together to advance the use of the most effective business processes, practices and technologies, in order to enhance productivity, service, marketing, sales and security. A key focus for ACT is to keep informed on the strategic trends that will drive future consumer expectations and business opportunities.


ACT's "Agency Perspectives on the Future" Video (April, 2013)

For additional info, contact: